ROC and Cornell University Posts Study on Restaurant Staff TurnoverJBF Editors
February 14, 2014
In case you missed it, last month Restaurants Opportunities Centers United (ROC) posted an extensive study on staff turnover rates in American restaurants and how they affect bottom lines. The study, which was conducted by Cornell University's School of Industrial and Labor Relations, surveyed more than a thousand managers and assigned the examined establishments to one of four categories: ﬁne upscale dining, casual ﬁne dining, moderately priced family restaurants, and fast food/quick service (fast food) restaurants.
The study's conclusion? Turnover is very expensive. The ROC, whose mission is to increase wages and improve working conditions for the restaurant workforce, hopes the findings will be a "wake up call" to restaurant owners. If anything, the study has yielded an unprecedented trove of data about restaurant staffers in this country.
You can read the full study here.